U.S.-Based Call Center Support

Let Us Handle Your Tax Form Recipient Calls

Call center technical support is an optional service for clients whose recipients access their tax form electronically. It allows recipients to call us instead of you for

• answers to general questions about the tax form
• assistance accessing the form
• help with retrieving login credentials

Our competitive rates for this service translate into higher value and lower costs for your company. Your staff can focus on higher level tasks while we handle any incoming questions.

How will tax form recipients know where to call?

You can choose to publish our toll free support number in any or all of the following:

• on the tax form itself as the Filer Phone Number
• in the notification E-Mail to recipients with instructions on how to access their form
• on your website as the number for tech support

Exceptional Service

Trained and knowledgeable agents. Our agents are available to help your tax form recipients quickly and with empathy. They are

• well versed in technical issues and common questions
• fluent/native English speakers
• excellent communicators
• great at problem solving
• Spanish speakers (if needed)

Average wait times at 1 minute or less. Great service starts before the call even begins. Even a helpful agent might not be able to undo the frustration caused by long waiting times. That’s why we track and prioritize the shortest waiting times possible. Most calls get answered immediately.

Extremely competitive rates. Delivering high value to clients is our specialty. Contact us for a quote today.